Job Holder:

(Complete once new employee has joined business)

Reporting To:

(Job Title)

The purpose of this role is to map and drive process efficiency, standardization, and continuous improvement within the organization`s shared service center through effective documentation, performance management, and project execution, in alignment with the business and its overall strategy.

Principal Responsibilities:

(List approx. 10 points of ‘what’ and ‘why’ tasks will be performed in this position. Duties should be presented in order of importance.)

Process Standardisation

1. Proficiency in various process improvement methodologies such as Lean, Six Sigma, or other relevant frameworks.
2. Strong analytical abilities to evaluate processes, identify inefficiencies, and recommend data-driven solutions.
3. Skillful project management capabilities to effectively plan, execute, and monitor process improvement initiatives.
4. Excellent problem-solving skills to address challenges and obstacles in the optimization of business processes.
5. Competency in data analysis tools and the ability to interpret data to make informed decisions for process enhancements.
6. Collaborative approach in working with various departments and stakeholders to implement and streamline processes.
7. Understanding and application of change management principles to facilitate smooth transitions during process improvements.
8. Effective communication skills to convey process changes, updates, and improvements to team members and stakeholders.
9. Meticulous attention to detail to identify nuances and intricacies within processes, ensuring comprehensive optimization.
10. A commitment to continuous learning and adaptability to stay abreast of industry best practices and evolving process improvement methodologies.

Performance and Project Management

1. Assist Business units in developing appropriate metrics to showcase process efficiency and effectiveness.
2. Contribute to driving data-driven decision-making by providing insights into Business Performance through Dashboards.
3. Analyze process performance data to identify trends, patterns, and areas for improvement.
4. Collaborate in the establishment of relevant KPIs to promote ownership at the End User level.
5. Actively engage with Users across the organization to foster a culture of identifying root causes for performance gaps, proposing suitable solutions, and supporting deployment.
6. Support Business units in embedding Continuous Improvement as part of their day-to-day business cycle.
7. Contribute to creating a culture of adopting Best Practices within the organization.
8. Support the integration of new businesses into the processes of the relevant Business Unit.
9. Conduct training and refresher sessions for end users to enhance data quality and usability.
10. Identify opportunities for leveraging technology to address recurring business challenges.
11. Develop and maintain a working knowledge of logistics industry trends and business best practices.
12. Follow an "Eliminate, Simplify, Standardise, Automate" approach to enhance efficiency and effectiveness.
13. Leverage skills in Project Management, Lean Six Sigma, Process Improvement, Process Digitalization, Process Automation/RPA, Data Analytics, and Change Management.
14. Demonstrate self-initiative, teamwork, and adept multitasking in a dynamic, fast-paced environment.

Job Dimensions

Office Equipment

(e.g. Fax, Photocopier)

Machine / Light / Heavy Vehicle

(if any specify)

Technical Instruments

(if any specify)

Post-Graduate with 8+ years of overall experience

2+ experience in Logistics and Supply Chain industry

Certified Lean Six Sigma (Green or Black Belt)

Prince 2 or equivalent certified

ISO9001 Lead Auditor certification

Signature:

Name:

Date:

Job Holder

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Head of Department

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People Department

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