Join a growing content design team that’s reimagining commercial banking for our clients and creating better internal tools for our colleagues. 

As a Senior Content Designer in our growing content design team, you will be a passionate wordsmith, user advocate, and systematic thinker. You will thrive in a collaborative, multidisciplinary environment and will help build the processes that you’ll work within. You will handle shifting directives with aplomb and uphold the tenets of leading with empathy and customer-centricity as you work with product managers, designers, engineers, researchers, marketing, legal, and senior business executives to transform end-to-end customer experiences. You may be asked to complete a brief writing challenge as part of the interview process.  

Job responsibilities 

• Craft intuitive and engaging content for digital products 
• Collaborate with a multidisciplinary team to execute a cohesive content experience to align with our user and business needs 
• Adhere and contribute to our content design system 
• Give and accept constructive feedback 
• Assist the broader team with copy needs for presentations and documents 
• Share knowledge and educate the organization about content design and best practices   

Required qualifications, capabilities and skills

• Bachelor’s degree
• 3+ years of writing-based work experience, with at least 3 years in content design
• Portfolio or work samples that demonstrate your skills as a content designer. 
• Please include a link to your online portfolio or work samples in your résumé. 
• Excellent verbal and written communication skills 

Preferred qualifications, capabilities and skills

• Familiarity with financial terminology
• Familiarity with Design Thinking methodology
• Familiarity with Americans with Disabilities Act (ADA) standards for accessible design
• Familiarity with collaborative UX tools such as Figma