macy%60s - China Grove, NC, United States | 2024-07-30 18:58:51

About

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration.

Macy’s gives our customers the ability to choose their shopping experience - in our stores, on our site, and through our app. Macy’s global Supply Chain manages the end-to-end process of getting products to our customers, no matter how they choose to shop. We deliver high-quality products to our customers wherever needed, whether in-store, curbside, or right at their doorstep. Every colleague in Supply Chain plays a vital role in creating a positive customer experience. This is an opportunity to build a dynamic career across various disciplines in a field marked by rapid change, challenge, and continuous innovation.

Job Overview

The Director of ICQA will be responsible for the management of Inventory Control operations including but not limited to; physical inventory planning, CEB/WMS balancing, cycle counting, and product moves.

Essential Functions

• Very strong emphasis on leading initiatives to maintain the highest levels of stock accuracy, control processes, and reporting standards.
• Lead a quality-assurance team across all departments and processes to ensure the highest levels of quality standards are maintained; focusing on leading quality-improvement programs, quality training, and detailed reporting.
• Oversee all aspects of the Control Office, Advance Receiving Office (ARO), and CEB Offices in support of company profit objectives and customer service goals.
• Direct ARO operations including but not limited to; scheduling of all incoming dock appointments, preparing manifest problems and keyrecs, coordination of MIO issues, major detail error reporting, carrier claims, ARQ/POQ resolution.
• Manage Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
• Monitor FTC compliance and standards for D2C, through reporting, communication and training.
• Maintain relationship of customer service through Macy`s Credit and Customer Service Group, Macy`s Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction.
• Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
• Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
• Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
• Partner with outbound operations to reduce damage and wrong item shipped issues, while identifying and resolving discrepancies.
• Develop, maintain and monitor all accuracy, service and quality programs to ensure a high level of customer satisfaction, and monitor effectiveness of training programs.
• Interact with Macy`s Systems & Technology as primary user on systems development and refinement to improve operations, productivity and service levels.
• Provide a safe work environment for staff and enforce safe/smart work practices, while complying with AOSE and safety program.

Qualifications and Competencies

• Bachelor`s degree, or equivalent experience, in related field.
• One year knowledge of the e-commerce and fulfillment operations.
• Three years of directly related experience.
• High-level understanding of Six Sigma or Lean process improvement methodologies.
• Three years of proven leadership and business acumen.
• Previous accountability for an entire function within a distribution facility (fulfillment preferred).
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Excellent communication (oral, written and listening) and project management skills.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to make effective decisions and manage several processes in a fast paced environment.
• Customer Service orientation.
• Execute decisions and manage multiple processes in a fast paced environment while following a "Teams Win" philosophy.
• Ability to work a flexible schedule based on department and store/company needs. 

Physical Requirements

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

 

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