Operations Vice President
Take the opportunity to lead a team responsible for successfully transitioning clients from legacy platforms to our current systems.
As an Operations Vice President within the Migration Team, you will have the opportunity to lead a team responsible for successfully transitioning clients from legacy platforms to our current systems. This role requires a strong independent thinker with the ability to lead and motivate a team of call center agents. You will be focused on leading a team of migration specialists who are responsible for transitioning clients from legacy to target platforms and/or devices, and adapting our approach for each client segment. This highly collaborative position requires strong communication and leadership skills, strategic thinking, client interaction, project management, resource planning and general awareness of goals versus constraints.
Job Responsibilities
- Promote a positive work environment where team members are respected and supported
- Create an atmosphere which values and prioritizes client needs, ensuring accurate and prompt inquiry resolutions where clients feel valued
- Deliver constructive feedback to team on performance which enhance the client experience and optimize efficiency
- Handle complex escalations where engagement of multiple areas are required
- Collaborate closely with other teams across lines of business including Product, BAU Helpdesks, Client Service , and Relationship teams
- Identify trends that will lead to improvement opportunities
- Develop and maintain team training materials
- Facilitate meetings and represent team efforts
Required Qualifications, Skills and Capabilities
- Minimum of 5 years leadership experience with responsibility for leading a client facing team, currently at Head of line of business capacity
- Bachelor’s’ degree or equivalent experience
- Strong interpersonal skills with proven leadership abilities
- Demonstrate effective performance management skills with ability to effectively coach team to drive results
- Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners
- Ability to work under pressure and capable of managing and prioritizing multiple tasks
- Results driven self-starter who is able thrive in a fast-paced, collaborative, and cross-functional environment
- Proficiency in Word, PowerPoint and Excel, with the ability to work with multiple applications at the same time
- Experience working at a payment, or payment technology company
- Superior attention to detail
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