HealthCare Coordinator - Gaza Response

save-the-children - Egypt | 2024-08-05 20:33:07

ROLE PROFILE 

  

Healthcare Coordinator - Egypt Country Office 

  

TEAM/ PROGRAM: Operations Team   LOCATION: Greater Cairo  
GRADE:  5 (Competitive Package)  

POST TYPE: National   

Contract type: Fixed term  

Contracting Length:  End of December 2024  

  

Child Safeguarding:  

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.  

  

ROLE PURPOSE: This position is to assure efficient provision of medical services with required quality in compliance with UNHCR guidelines for referral of cases, close monitoring of both health status progress for admitted cases, and financial cost of service provided. Under the direct supervision of Project officer, Health care coordinator cases will be responsible for close following up of the admission, service provision, case progress, and discharge processes, and providing the field reports.  

 

SCOPE OF ROLE:  

 

Reports to: Elective Health Officer   

 

Dimension:  The project is responsible for providing the necessary medical referrals to both emergency and elective cases as per UNHCR guidelines / SoPs and SCI policies and procedures. In light of the rising humanitarian needs, the role holder might be asked to give support for these emerging needs

KEY AREAS OF ACCOUNTABILITY: 

 

Project Implementation  

  

  • Responsible for SHC case management from admission to discharge  
  • Conduct field visits for healthcare facilities as scheduled, to follow up the patient health status progress, and financial cost of the service provided.
  • Conduct regular meetings with providers’ focal points.
  • Provide field support to emergency team in managing special cases such as SGBV, UAM and facilitating admissions in public hospitals.  
  • Referring cases as needed to elective/ emergency team to ensure comprehensive medical services.  
  • Coordinating with all teams during managing cases mutually managed by both teams.  
  • Responding to all calls received on the emergency line.  
  • Collect specific information from the caller, enter all provided data into emergency database and based on analysis refer patient to appropriate provider based on SOPs.        Use logic and reasoning to reach conclusions and approach to problems    
  • Actively listen and communicate effectively with callers.   
  • Refer cases to Healthcare Coordinators to follow up with cases  
  • Refers the non-emergency cases accordingly to respective hubs or related partner

  

    

  

  

ROLE PROFILE 

  

Reporting and documentation  

•        Prepare and submit the patient admission, follow up, and discharge reports, that includes the medical reports and cost of medical intervention needed.   

•        Document and report any incident.    

•        Participate in conducting patient satisfaction survey    

•        Prepare and submit timely reports for elective cases admitted, discharged, and health status progress of cases still receiving the medical care inside the health care facility.  General:    

•        Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.    

•        Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.    

  

In case of Emergency:  

•        Promote children`s rights, contributing to their well-being and protection in time of emergencies, guided by humanitarian principles and code of conduct.     

•        During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.   

•        Be prepared to support SCI interventions in response to emergencies and show needed

flexibility  

  

  

SKILLS AND BEHAVIOURS (our Values in Practice) Accountability: 

•             Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling SCI values  

•             Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Ambition: 

•             Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development   

•             Widely shares their personal vision for SCI, engages and motivates others          Future orientated, thinks strategically Collaboration: 

•             Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters  

•             Values diversity, sees it as a source of competitive strength  

•             Approachable, good listener, easy to talk to Creativity:  •        Develops and encourages new and innovative solutions  

•             Willing to take disciplined risks Integrity: 

•             Honest, encourages openness and transparency  

ROLE PROFILE 

  

 

PROGRAMS  

  

QUALIFICATIONS AND EXPERIENCE 

•          Bachelor degree of Medicine, with minimum experience 1-3 years.   

•          Strong government relations and networking skills is preferred.   

•          Previous work with refugees’/asylum seekers is a plus.   

•          Highly developed interpersonal and communication skills.   

•          Report writing skills in English required. Good knowledge of Child Safeguarding will be an added advantage.  

•          Commitment to Save the Children International values  

Date of issue:   Jan 2024                                    Author: SCI   

  



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