Executive Director - Quality Assurance - Know Your Customer
Short Job Description: This role has significant management responsibility leading a team size of 30+ employees and requires Operations leadership/expertise managing matrix reporting relationship. The incumbent will lead a team performing Know Your Customer (KYC) Quality Assurance (QA)
and the Data Analytics Team. The group supports the review of activities performed by all Line of Business (LOB) across the JPMorgan Chase global footprint.
Join a team that supports your career growth, advancement and expanding opportunities. An environment that fosters a culture of change, process improvement and strategic thinking. At JPMorgan Chase we take pride in valuing our employees’ individualities, while supporting an inclusive culture of teamwork.
Job Summary: As an Executive Director for KYC Quality Assurance teams and the Data Analytics team. You will be responsible for conducting a continuous analysis against Anti-Money Laundering (AML) and KYC internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of global KYC due diligence files. This is a highly visible multi-faceted leadership role that leads KYC QA strategy development, execution, data analysis and reporting processes.
Job Responsibilities:
- Lead and manage KYC QA testing program and related processes
- Drive process and program improvements with effective change management and communication routines
- Manage testing coverage and reporting to provide valuable insights on issue trends and controls to global stakeholders
- Lead the team ensuring testing results, reporting, calibration processes are completed with efficiency, effectiveness and timeliness
- Manage the team effectively to ensure testing results meet internal quality and productivity goals; actively manage team capacity to deliver desired results to global stakeholders
- Facilitate cross-functional working groups to drive day-to-day progress against strategic initiatives
- Report and analyze various processes to seek ways to transform and streamline user experience
- Solicit and incorporate feedback from key stakeholders
- Implement effective management and communication routines to support a talented team of employees
- Participate in external regulatory exams, audits, and CCOR reviews
- Prepare and deliver presentations to executive stakeholders
Required Qualifications, Capabilities and Skillset:
- Graduate Degree with 10+years of proven leadership experience
- Experience in Banking, Anti-Money Laundering/Financial Crimes and Risk/Control Management preferred
- Experience leading large and complex strategic initiatives including automation, program enhancement and reporting
- Proven ability to provide strategic thought leadership and deliver desired outcomes
- Strong knowledge/advanced skills of MS Excel, PowerPoint, and SharePoint
- 10 + years of proven leadership experience
- Strong analytical and end-to-end problem-solving skills
- Intelligent, confident, and action-oriented and an ability to influence across functions
- Excellent verbal and written communication skills, with a strong attention to detail
- Ability to prioritize issues and handle multiple tasks effectively; be proactive in a fast-paced environment
Preferred Qualifications, Capabilities and Skillset:
- Expert in process improvement and change management with a focus on JPMC cultural values and enterprise goals
- Prior experience leading large-scale transformations in processes and programs
- Organized, self-motivated and a team player that effectively works with peers and stakeholders across the globe
- Ability to create concise communication materials and present to senior stakeholders
- Strong interpersonal collaboration skills – ability to interact with colleagues at all levels in a peer-like manner and achieve goals
- Possesses excellent judgment, knows when to escalate complex issues to senior management or functional partners with relevant expertise
- Comfortable with change, ambiguity, debate, and informed risk-taking
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