dp-world - Mumbai, Maharashtra, India | 2024-08-01 12:05:56

Position	Executive – Key Accounts
Department	Express Business, Customer Service
Location	Regional (N, S, E, W)
Job Band	2	Reports to	Manager – Key Accounts
ROLES & RESPONSIBILITIES
Key responsibilities	Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs Prepare detailed reports, as required, for customers Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses Perform first level root cause analysis Any critical escalation from client related to closure has to be highlighted to senior level, Arrange for expedited service recovery for shipments, when necessary Revert back to the client with update/closure in the given timeline. Need to share the closure file with every client. Responsible for billing and payment collection from the customer. Maintaining an accurate record of all existing and potential customers. Responding to customer inquiries in a timely and professional manner. Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
	Graduate, with Sales & Marketing background  Minimum of 2 -5 years of experience in retail sales Good communication and listening skills. Should be a team player

 

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