jpmorgan-chase-%26-co. - Jersey City, NJ, United States | 2024-08-06 22:47:04

Join an exciting team, aiding in the approval process for senior leaders here at JPMorganChase 

As a GSS Approvals Senior Product Associate, you will directly support the Approvals as a Service program for Operating Committee members as a primary objective in addition to other GSS Approvals team and Product Management objectives.

Job Responsibilities:

• Prorvide approvals support & servicing for JPMC senior leaders and Operating Committee members.
• Organize and participate in in-person education and user experience feedback sessions with OC executive assistants as well as other stakeholders within the JPMC Executive Gallery.
• Build and maintain strong relationships with key stakeholders which may include OC Members themselves, based on trust, data and service delivery.
• Executive writing: Summarizing approval requests in a structure and format suitable for an executive audience & customer.
• Process management & prioritization: Assessment of the “readiness” for an approval given OC approver preferences, pre-approvals, cadence, and policies - making decisions on next approval steps & approval priority. Can include pushing back on requests that are not yet “ready.”
• Provide guidance and support to customers / stakeholders.  Includes identification of multiple solutions and making a recommended approach in line with policies, processes and customer preferences. 
• Pro-actively engage GSS and Business teams, when appropriate, to offer expertise, guidance, potential solutions and best practices.

Required qualifications, capabilities, and skills:

• BA/BS or equivalent in finance, business, communications, client relationship management, or a customer-service related field
• Minimum of 4 years of experience in customer/client service, communications, operations, or other executive service delivery field
• Excellent communication skills (both verbal and written); must present well and be articulate 
• Strong attention to detail and accuracy, includes proofreading and purpose- driven writing.
• Proven ability to deliver high levels of customer satisfaction
• Strong interpersonal skills and can adapt and work well with diverse sets of situations and people
• Ability to build relationships (and trust) to interface effectively across all levels and diverse employee groups
• Experience interfacing with senior / executive management 
• A proactive approach to problem solving, taking ownership, and follow-through.  Develop actionable recommendations
• Solid listening, strategic thinking, and decision-making skills.  Ability to pick up new concepts and technology quickly
• Great team player. Self-starter/ proactive/ willingly does what is required to deliver a superior product.

 

Preferred qualifications, capabilities, and skills:

• Working knowledge of the Financial Services industry, Sourcing, Procurement, or Approval processing

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