Product Manager - Student Growth Segment
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Growth Strategy, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Learning great habits for saving and spending money mindfully starts early, which is why Chase offers industry-leading family banking products for kids and their parents. And when kids’ needs grow, Chase grows with them, offering a product to fit their new life-stage. We are seeking an exceptional Vice President to lead our growth efforts and make it easy for kids to build their financial independence – from a savings account to Chase First Banking to High School Checking and eventually to their first adult account. This leader will be responsible for driving a growth strategy across field and marketing channels to increase the number of kids and families benefitting from Chase’s robust solutions. As the Vice President of Growth Strategy on the Youth & Family Banking team, you will be the general manager with accountability leading a new inflection point in growth for our family banking products and driving current business performance – 1 of 3 priorities for the Youth & Family business.
Job responsibilities:
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product`s key success metrics such as cost, feature and functionality, risk posture, and reliability
- Deeply understand parent and kid money needs and habits – with particular attention to life moments that drive the need for Chase’s solutions
- Develop a business strategy to fuel the next generation of Chase customers by empowering kids, and their parents, to learn money basics and adopt behaviors to start their financial journey
- Identify opportunities and conduct research (design, customer, market, competitor) to understand and address customer needs and develop key insights to inform strategy
- Partner with marketing on acquisition initiatives to grow our youth customer base and on the implementation of engagement strategies to drive increased usage
- Develop field execution, seasonal graduation campaigns, and training & communications plans to empower branch-based bankers (in partnership with One Chase and Field partners)
- Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance
- Partner with Analytics and Finance on measurement and executive reporting on progress toward our OKRs and priorities
Required qualifications, skills and capabilities;
- 5+ years of experience or equivalent expertise in product management or a relevant domain area of business / marketing / product ownership, strategy or consulting
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience, financial services experience with a focus on digital and/or retail banking AND/OR educational or childhood development product experience
- Strong business acumen and an analytical mind that can operationalize the strategy effectively
- End-to-end problem solving (defining problems, structuring and building quantitative / qualitative analysis, etc.)
- Outstanding communication, storytelling, and presentation skills
- Track record of leading cross-functional teams to deliver exceptional levels of success
- Strong collaboration skills in a highly matrixed organization environment
- Bachelor’s degree, advanced degree or equivalent work experiences
- Further, this leader will share the passion we have for our team’s cultural values:Be customer obsessed, Drive for results, Embrace a start-up culture, Build end-to-end collaboration & partnership, Foster an equitable, diverse workplace
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