Fraud Strategy Manager
Are you ready to make a significant impact in commercial banking? Join JPMC`s Commercial Banking (CB) division, where we offer a comprehensive suite of services to meet the diverse financial needs of our clients both domestically and internationally. As the third largest commercial bank in the U.S., we value workforce diversity and believe in seeing and valuing everyone in our community. Our CB Global Services Fraud function designs and delivers strategies to protect the firm and its clients from losses across all products and channels. If you are passionate about fraud prevention, strategic thinking, and making a difference in a dynamic environment, we invite you to join our team.
As a Fraud Strategy Manager within the Commercial Bank Global Services Fraud team, you will be responsible for designing and implementing strategies to protect both the firm and its clients from losses across all products and channels. In this role, you will drive decisions to optimize fraud prevention and enhance client experience, measured against a set of key performance indicators (KPIs). Our Fraud Strategy team also manages internal fraud losses, ensuring robust protection. Given the substantial volume and value of payments our clients handle, your expertise will be crucial in safeguarding against external threats.
Job Responsibilities
- Manage effective fraud strategies and policies across applications, authorization, and authentication channels.
- Identify and leverage data to influence and drive better client fraud outcomes across the organization; collaborate and negotiate with stakeholders
- Review new fraud-fighting technologies and application/engage with industry peers to ensure awareness of the latest attack vectors.
- Drive proactive client engagement and education strategy.
- Communicate future threats to stakeholders.
- Ensure compliance of fraud policies and controls with Governance and Change Control procedures.
- Maintain an effective governance and controls framework across fraud strategy, analytics, and operations teams.
- Lead, develop, and mentor team members.
- Collaborate with Fraud Ops to manage cases, implement strategies, mitigate trends, report to stakeholders, update management, and support projects.
- Identify fraud risks, develop strategies, make decisions on controls, and evaluate processes to ensure effective fraud detection and operations.
Required Qualifications, Capabilities, and Skills
- Master’s degree in Business, Finance, or related field
- 5 years or more of relevant work experience
- Strong leadership skillset, including the ability to lead, develop, and mentor team members effectively
- Proven strong analytical and communication skills
- Data visualization skills within Tableau and Alteryx
- Advanced Microsoft Excel and Powerpoint skills (pivot tables, macros, look-up functions, etc.)
- Strong proficiency with other Microsoft Applications (PowerPoint, Excel, Access, Visio, Word)
- Problem-solving, good critical thinking, and decision-making skills
Preferred Qualifications, Capabilities, and Skills
- Proven ability to multitask with a sense of urgency.
- Cross organizational collaboration and leadership.
- Able to adapt quickly to new functional areas and/or concepts, changing and/or competing priorities.
- Articulate, confident, and capable of communicating and influencing Senior Executives
- Experience/understanding of Business Process/modeling concepts
- Self-motivated and driven to achieve targets and deliverables
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