dp-world - Haryana, India | 2024-09-03 13:29:03

Key Responsibilities:

• Sharing Railing details with the customers regarding their Export / Import Shipments.
• Updating customers twice a day regarding train running/port arrival status.
• Sending Buffer shifting updates to the customers daily.
• Updating customers about the vehicles held at the factory daily. The idea is to ensure the fast turnaround of the vehicles.
•  Empty repo plan share & coordination with the TPT desk.
•  Factory stuffing & DE stuffing plan shared with TPT desk. 
• Container placement job order arrangement from line surveyor & handover to TPT desk.
• Assistance to the Sales team by sending emails regarding Terminal and Rail tariffs to customers.
• Arranging KYC and GST details from all the new customers introduced by Sales.
• Sending Notice to trade as & when required.
• Sending heads-up emails to the customers regarding their outstanding.
• Balance confirmation details are being sent to the customers, which helps in reconciling their accounts with us for smooth clearance of the payments.
• Emails regarding confirmation of pre-deposit accounts.
• Replying day to day queries of the customers to ensure customer. 
• Internal communication regarding the weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to the Finance team. 
• Sending original Delivery orders received from the customers for their Import shipment to relevant colleagues. 
• Sending in-transit details to customers for their shipments.
• Sharing arrival details with the customers/Shipping Lines as soon as the units reach our terminal for fast clearance of the cargo.

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