Senior Change Implementation Analyst- Discern Rules
The Change Implementation Analyst role is an entry-level support job in Support Services, Global Services organization. This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by capturing information, using application tools for configuring the system, applying and executing the change management processes, presenting and shadowing end users, and testing workflows for accuracy of configuration. They will also perform high-level consultation on solution best practices and standards of build. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of the client being able to opt out of the contract, both resulting in reduced revenue.
Basic Qualifications:
- 2+ years’ experience in Cerner Millennium
- Highly skilled at prioritizing work with varying degrees of scope and vitality
- Validated time management, critical thinking, and complex problem-solving skills
- Receipt of the appropriate government security clearance card applicable for your position
- Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen
Preferred Qualifications:
- At least 1 year of clinical or customer service experience
- CCL/SQL command language knowledge
Career Level - IC0
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