Enquiry Management Assistant

the-university-of-edinburgh - United Kingdom | 2024-09-20 22:59:00

Grade UE04 Salary range: £24,533 - £27,181 per annum

University Secretary`s Group - Student Recruitment and Admissions (SRA)

Open Ended - Full time (35 hours per week) 

 

We are looking for a person to join the Enquiry Management service, working with our team and wider University colleagues to deliver the best possible experience to prospective students considering the University of Edinburgh.    

The Opportunity:

We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you.  You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).   

Your skills and attributes for success:  

  • Excellent customer service skills  
  • Proven experience in building strong working relationships  
  • Enjoy analysing and problem solving to deliver great results every time  
  • The ability to prioritise your workload and work under pressure  

Click to view a copy of the full job description (opens new browser tab) 

As a valued member of our team you can expect: 

  • A competitive salary of £24,533 - £27,181 per annum
  • An exciting, positive, creative, challenging and rewarding place to work. 
  • To be part of a diverse and vibrant international community
  • Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits 

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. 

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note:

The closing date for applications is Monday 23 September 2024.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. 

Please include a cover letter and CV in your application. Applications without a cover letter and CV will not be considered. 

Interviews will be held w/c Monday 30 September 2024.

If you have any questions about this role, please email [email protected]



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