Process Improvement - Associate

jpmorgan-chase-%26-co. - Mumbai, Maharashtra, India | 2024-09-05 19:45:41

We are currently seeking qualified individuals who can work with Process Intelligence senior management to identify opportunities to transform businesses (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.).

Job Responsibilities:

  • Own aspects of the engagement, but collaborate as part of a larger project team
  • Conduct interviews and side-by-sides with clients and map out current / future state processes
  • Analyze Data from various sources utilizing Statistical concepts and Compile presentations and present findings in a clear and concise manner to senior leadership
  • Support engagements that drive Quality, Cost, Productivity, Service and Product Delivery projects
  • Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
  • Build organizational capability through strong relationships with internal clients and team members
  • Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.

Required qualifications, capabilities and skills:

  • Bachelor’s degree from a competitive school, demonstrating a strong academic and extracurricular track record
  • 8+ years of relevant industry experience 
  • Understanding of and/or experience with Agile software development is a plus, but not required
  • Experience working with Robotics, Machine Learning and other emerging technologies would be ideal
  • Experience in financial services, operations, strategy and consulting highly preferred 
  • Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
  • Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)
  • Project & client management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key. Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery. 
  • Problem solving & analytical skills - Candidate must demonstrate problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues. Should have ability to gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.  
  • Communication and influencing skills - Candidate must Possess Excellent written and oral communication skills
  • Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels. Exceptional facilitation skills with ability to bring teams to consensus
  • Must have excellent skills with MS Excel, PowerPoint, Visio and other Microsoft Office applications.
  • Personal traits - Candidate must be a results-focused, highly motivated, self-starter and has a passion for new technologies.
  • Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.


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