Customer Success Manager

oracle - United States | 2024-09-05 23:52:05

  • BS or BA degree in related field and/or related and equivalent job experience.
  • 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management and/or other client facing HCIT solution work.
  • Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.
  • 8+ years experience consulting, influencing and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs.
  • Prior experience with Oracle Health products and service offerings preferred.
  • Strong project management skills including ability to create, maintain and execute on a detailed account management plan including budget, structure, schedule, needs, metrics and outcomes.
  • Accomplished communication and interpersonal skills including ability to articulate complex information in a way that others can easily understand in both verbal and written form.
  • Ability to influence, persuade and negotiate to achieve effective and mutually beneficial outcomes.
  • Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement and achieve positive outcomes as indicated by agreed upon metrics and KPIs.
  • Ability to travel to client sites up to 20% of time based on business needs.

Career Level - IC4



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