Specialist I Order Management Marine Solutions Order
Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Order Management Marine Solutions, you will provide support to the Marine Tank Management—Damcos After Sales group by entering purchase orders from marine industry customers into the SAP (Systems Applications and Products) data processing system.
In this capacity, you will provide timely responses to general customer inquiries and effectively manage and fulfill customers` orders to generate clean invoices for efficient accounts. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
- To respond to Level 1 general inquiries and requests received from the mailbox and identify the need for escalations.
- To allocate requests, tasks, and emails to the appropriate individual or support group (workload and escalation management).
- To check for the completeness of commercial requirements for Tier 0 orders.
- To assess customer commercial requirements and apply applicable items (terms and conditions, delivery method, etc.) to the order.
- To enter data, orders, and items into the business system, generate purchase requisitions and orders, and send customer order acknowledgment.
- To coordinate with factory personnel and reps, inside sales, and customer support teams to monitor the status of RFQs, orders, buyouts, shipment holds, shipment status, and inspections.
- To request credit notes for product returns, incorrect billing or charges, or data-entry errors.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are a proactive self-starter and highly innovative in approaching problem-solving. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Bachelor’s degree in any field.
- At least 1 year of experience in related documentation management, data entry, and/or data administration support or function.
- Proficiency in English communication skills.
- Proficiency in Microsoft Office applications.
Our Offer to You:
Make a difference with the work you do.
By joining Emerson, you`ll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let`s take the leap and experience a fulfilling career with us. Let`s Go!
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