Customer Service Desk Planner
About the Role:
Oversees and/or performs Demand planning for a specific operations area trough directly communication with Customers, Commercial and Production Planning departments, critical to plant short to long term operations performance by creating monthly Sales Inventory Operations Plan.
Responsibilities:
Oversees Sales Order Management
Oversees customer service team electronic digital information (EDI) workflow process
Prepares and presents Global Demand Plan for short term
Handling expedites requests from the Customer
Providing recovery dates for any schedules that will not ship on time
Coordinating transportation/logistics with shipping department and Customer
Oversees and provides weekly and monthly components forecast of sales/Demand Plan
Direct interface with customer for expediting and order placement issues
Qualifications:
Bachelor’s degree on Business Administration, Engineering or related areas
4+ years of relevant experiencer on production, planning or master production scheduling functions
Automotive experience is desirable
English 80%
Strong analytical, decision making, people development, team oriented and problem-solving skills
Possess excellent organizational ability and effectively with internal and external parties
SAP preferred
Garrett is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
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