Customer Success Associate

jpmorgan-chase-%26-co. - OH, United States | 2024-09-06 01:46:03

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
 
As a Customer Success Associate in Identity and Access Management, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. 
 
Job responsibilities
  • Helps execute product adoption, expansion, and retention activities to support a healthy customer base
  • Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
  • Investigates and resolves customer issues in a timely and efficient manner
  • Tracks and analyzes key metrics to measure customer success 
Required qualifications, capabilities, and skills
  • 2+ years of experience or equivalent expertise in customer success or a relevant domain area
  • Strong verbal and written communication skills
  • Comfortable using technology with a willingness to learn new technological skills, programs, and tools
  • Demonstrated analytical skills and critical thinking ability

 


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