Program Manager - Analytics Service Excellence - Customer Support
The vision of Oracle Analytics Service Excellence is to enable our products to be world class services through the principles of customer experience first, customer enablement, support, scalability, availability, reliability and security. We invest in our services to enable our customers to be successful with our products.
We are seeking a Program Manager who has a proven track record in customer support and can partner effectively to drive impact. You will be responsible for understanding customer and partner requirements within the context of the overall business and transform them into high value capabilities. You will work with internal/external partner teams to align vision, define objectives, manage risks, create functional solutions, define/implement plans, and ultimately deliver impact. It is the expectation that the PM becomes a SME in the space influencing the direction, strategy, and design of the solutions. The successful candidate will be customer focused, have excellent written and oral communication skills, cross-organizational and project management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment.
Career Level - IC3
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