Wine Specialist
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won`t take "no" for an answer. We value team players, people who are more concerned with what`s right, rather than who`s right.
RH is seeking an experienced Wine Specialist to provide elevated hospitality to our guests and deepen connections with a curated selection of vintner partners at the RH Wine Vault. The Wine Specialist will strive to build a strong rapport with every guest and create opportunities to generate retail sales. A passion for hospitality and sales is essential, and the best candidates will share our belief that providing delightful hospitality is one of the most effective and personal ways to connect with guests.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism to create memorable wine-tasting experiences and strong guest relationships
- Use dynamic and intuitive approach to sales to meet company goals
- Maintain a high level of familiarity with regional wine history, wineries of interest and other hospitality businesses
- Share your passion, experience, and wine knowledge with guests to create ongoing rapport, elevated hospitality experiences, and ensure guests leave with a full understanding of the RH Wine Vault and its offerings
- Capture membership sign-ups and retail sales through intuitive guest interactions
- Open and close the business on a daily basis according to checklists
- Effectively conduct point of sale procedures and cash handling
- Maintain hospitality areas to ensure they are kept clean and safe
- Participate in restocking and wine inventory procedures
OUR REQUIREMENTS
- 1+ years experience in wine sales and hospitality
- Computer proficiency, POS software experience
- WSET, Court of Master Sommeliers, or similar wine education certification preferred
- Developed sensory perception of wines through site, smell, and taste
- Strong attention to service and hospitality detail
- Ability to multitask, prioritize and manage multiple projects, workload and business partners in a fast-paced environment
- Exemplary interpersonal communication skills - written and verbal
- Willingness to work flexible schedules, including weekends, evenings and holidays
OUR PHYSICAL REQUIREMENTS
- Ability to periodically lift/move 50 pounds
- Must be able to work, standing and walking, for extended periods of time
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