oracle - Rocklin, CA, United States | 2024-09-07 00:00:53

What will you be doing?

• You will manage, coordinate, and implement a vast portfolio of system and technical projects from requirements development through business implementation.
• You will look for solutions before others even notice a problem; you are always looking to make our processes better.
• You will participate in and lead multiple projects and initiatives designed to build and improve operational business and customer experience across multiple tools and systems. 
• You will be skilled at defining clear business requirements and translating them to functional/system requirements.
• You will analyze global and regional data trends, synthesize major takeaways, and share your findings through effective data storytelling.
• You will develop, prepare, and analyze reports with complex analysis and visualization for management review. You may present to various levels of management.
• You will actively participate in improving our team’s performance metrics and identify areas of opportunity, as appropriate.
• You will be proficient at scoping projects and improvement efforts, including analyzing the current state, working with stakeholders to articulate a clear future vision, the business value to be delivered, and the plan to accomplish it.
• You will proactively escalate issues and problems appropriately to management to mitigate risks.
• You will leverage design thinking and seek customer feedback to improve the customer experience.
• Mentor and support the development your peers by providing guidance, training, coaching, and feedback.
• Serve as a subject matter expert; take the lead on more difficult team assignments.
• Share best practices with the team that drives efficiency and effectiveness in our processes.
• You will consult on solutions, and partner with business groups to evaluate effectiveness.
• You will work with cross-functional teams and consult to deliver quality detailed design solutions.
• You will dig into the root cause of issues, identify gaps, and make recommendations to improve the customer experience and operational efficiencies.
• You will create, lead, and facilitate training workshops and socialize best practices.
• You will prepare your stakeholders and teams for change through open and frequent communication and training.
• You will communicate and collaborate with global partners across multiple organizations, teams, regions, and teams.
• You will partner with HRIS and IT to manage technical issues and advocate for improvements on behalf of our customers.
• Other duties as assigned

#LI-VC7

Career Level - IC3

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