Student Worker - Help Desk+ Support Consultant
Job Title: Help Desk+ Support Consultant
Job Classification: Education and Training, Student
Department: ITS Client Services
Hiring Manager: Stephanie Sanchez
Contact: [email protected]
Work Schedule: Tuesdays and Thursdays 10:30-2:00 Minimum of 7 hours with the option to work additional hours as needed.
Desired Length of Employment: Fall/Ongoing
Pay Rate: 9.25
Position Overview:
Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.
Key Responsibilities:
Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting.
Provide support for university-provided devices and applications.
Maintain accurate records of support requests and resolutions.
Guide users through step-by-step solutions and provide instructions on how to use various technologies.
Escalate complex issues to senior technical staff as needed.
Check in and out HD+ equipment.
Maintain accurate inventory of equipment.
Ensure the Help Desk area is tidy and organized.
Qualifications:
Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent communication skills with a customer service-oriented attitude.
Basic knowledge of computer hardware, software, and operating systems.
Ability to work independently and as part of a team.
Previous experience in a technical support role is a plus but not required.
Preferred Skills:
Familiarity with university-specific software and systems.
Experience with both Windows and macOS operating systems.
Ability to quickly learn new technologies and software applications.
Employer: Baylor University
Work Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor
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