About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

Store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview:

  The Women’s Shoes Support Lead is responsible for executing shoe retrieval, product placement, fulfillment, pricing, signage, and flow of new receipts.  Achieve Women’s Shoes sales plan by maintaining organization of the shoe stock room and sales area. This colleague should be looked at as a leader among the support staff. The Women’s Shoes Support Lead is responsible for creating functional schedules for the support team, ensuring the stockroom is neat and organized, assist in floor moves, replenishment, inventory, sale set and merchandising.  The Support Lead is also responsible for performing other duties as necessary.
 

Essential Functions:

• Click here to enter text.Direct maintenance and shoe retrieval activities.
• Ensure replenishment of displays, merchandise new receipts to family of business.
• Oversee virtual inventory of the stockroom to ensure 100% of the stockroom is scanned monthly.
• Create functional schedules for support team.
• Monitor support team to ensure pick times are, on average, under two minutes
• Collaborate with CSX mgr to ensure colleagues are spending time on the sales floor, not in the stockroom.
• Supervise processing of damages, return to vendors, and job out.
• Maintain orderliness and cleanliness of Women’s Shoe stockroom.
• Ensure pricing of all shoes are accurate and that signage on each table is displayed correctly.
• Ensure recovery of shoe sales floor and scan inventory back into stock.
• Oversee pulling of orders from stock and stage for selling colleagues.
• Communicate with People Leader, OVM and STM to share fulfillment results.
• Be proficient in POS and MPOS systems including Search and Send, My Client and More@Macy’s tablet app.
• Assist customer in all aspects of total store  and have the ability to satisfy the needs of our digital and physical customers.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
• Maintain department recovery standards.
• Adhere to Asset Protection and inventory control and compliance procedures. 
• Dependable attendance and punctuality.

Qualifications and Competencies:

No Education or Experience Required

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities 
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. Frequently lift/move up to 50lbs