Client Account Maintenance Data Analyst
Job summary:
As a Client Account Maintenance Data Analyst within our Client Maintenance Roles Team, you will be tasked with the operational support, governance, and remediation of both new and existing client data. Your responsibilities will also include the processing, documentation, verification, and maintenance of client accounts. Your role will cater to the Private Bank, CWM, and J.P. Morgan Asset Management lines of business, offering subject matter expertise to the front office, client service, and other cross-functional partners.
Job responsibilities:
- You will support full service wealth clients/advisors and self-directed client data and documentation for CWM, JPMS, and PB
- Principal duties include reviewing and approving the brokerage account maintenance service requests in accordance with FINRA rules and industry regulations
- Leverage risk management mind-set to review and validate client data and relevant legal and/or governing documentation
- You will support the digital brokerage services with straight through processing and accepting or rejecting client service requests
- Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model
- Utilize critical thinking, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution
- Participate in internal research projects and special client assignments as the opportunities arise for licensed individuals
Required qualifications, capabilities, and skills:
- FINRA Series 7 and 24 licenses required within 120 days.
- 3-5 years of experience in financial services - in investment related roles, with a focus on customer service and support.
- General knowledge of brokerage industry regulatory requirements. Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, etc.) requirements
- Ability to think creatively, transform ideas and recommend/implement process improvements. Plus exceptional customer service mentality
- Exceptional communication skills and be able to collaborate effectively across all levels of the organization
- Proven interpersonal, team-oriented skills, results oriented team player
- Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process
Preferred qualifications, capabilities, and skills:
- Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
- Strong knowledge of Data Analytic and Visualization tools, Signavio, Altreyx, Xceptor is a plus
- Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements. Analytical approach to problem solving.
- Accuracy and high attention to detail, excellent follow-through
- SIE is strongly preferred for unlicensed candidates
If you join AWM Operations, you will be part of a diverse and inclusive team that plays a critical role in supporting our clients, delivering for our business and empowering our employees to do their best work.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
**Hybrid Role. Must be able to attend the designated office
Please note this role is not eligible for employer immigration sponsorship.
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