Professional Customer Service Representative

emerson - NUEVO LAREDO, TAMAULIPAS, Mexico | 2024-09-12 21:59:52

We are looking for a Customer Service Representative, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems. 
 

In this Role, Your Responsibilities Will Be:

  • Receiving and Booking Customer Purchase orders timely and correctly.
  • Respond to all customer inquiries within 24 hours.
  • Ensure all orders are accurately entered to meet product specifications, agreed delivery times, certifications, and documentation requirements.
  • Conduct weekly calls with Operations to provide order updates and ensure alignment with customer request dates.
  • Collaborate across multiple subject areas to ensure timely entry, release from holds, scheduling, and execution of orders.
  • Provide customers with order status updates at every stage
  • Prioritize order execution by working closely with planners, buyers, and the plant to meet customer requirements.
  • Proactively handle order backlogs.
  • Follow up on commitments and delivery achievements with relevant teams.
  • Handle change order and cancellation requests efficiently.
  • Support all inquiries related to orders from quoting and booking through invoicing.
  • Assist with return material requests as needed.
  • Provide after-sales support to ensure customer satisfaction.
  • Monitor project progress and address potential issues proactively.
  • Propose process improvements and implement corrective actions effectively.
  • Analyze risks and opportunities to optimize outcomes.
  • Strive to improve delivery service levels continuously.
     
 
Who You Are:

  • You have a high sense of urgency and act proactively. You anticipate customer needs and go above and beyond by providing exceptional service. Leverage customer insights to guide the development of new offerings and improvements.
  • You deliver messages clearly, timely, and concisely. Actively listen to others and confirm understanding to build and nurture strong relationships.
  • You have strong analytical skills and use available information to make suggestions and take decisions.
  • You take prompt and effective actions on changing situations. Show initiative in challenging circumstances and seek out opportunities for improvement.
For This Role, You Will Need:
  • Bachelor’s Degree in a business-related field or equivalent experience.
  • 3+ years of demonstrated experience supporting customers
  • Bilingual (English and Spanish)
  • Experience using Oracle is preferred but not required
     

 
Preferred Qualifications that Set You Apart:
  • Ability to multitask and handle contending priorities efficiently.
  • Ability to work independently and resolve issues without clear direction.
  • Excellent oral and written communication abilities; use tact and good judgment in all interactions.
  • Self-directed and motivated; takes personal responsibility for achieving goals and meeting deadlines while prioritizing work optimally.
  • Models interpersonal values; conveys information honestly while maintaining confidentiality and avoiding conflicts of interest.
  • Arrives prepared for meetings; monitors progress against plans; identifies potential overruns and initiates essential changes in project deliverables.

 
Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training. 
 


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