Veterinary Referral Coordinator
Grade UE05 £27,979 to £32,332 per annum, pro rata
College of Medicine and Veterinary Medicine / Royal (Dick) School of Veterinary Studies
Hospital for Small Animals / Veterinary Referral Co-ordinator
Part time: 21 hours per week - flexibility is essential
Open Ended contract (permanent)
The Opportunity:
We are looking for a confident individual with excellent communication skills and attention to detail. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care from the moment our clients contact the veterinary clinics.
This is a varied and interesting post, responsibilities include – assisting new clients in their referral journey, booking appointments for clinical services, dealing with telephone and email queries from clients and referring veterinary surgeons, managing paperwork, scanning and ensuring a tidy and professional appearance in areas of responsibility, which will ensure the provision of gold standard customer care.
Reception opening hours are 8am – 7pm Monday – Friday. In addition to 2 days during the week there will be a full day Saturday shift 9.00am – 5.00pm.
The Royal (Dick) School of Veterinary Studies is situated on the Easter Bush Campus 6 miles south of Edinburgh on the edge of the Pentland Hills and houses outstanding teaching and clinical facilities as well as the Roslin Institute, one of the world’s leading veterinary research centres.
Your skills and attributes for success:
- Previous experience in a busy veterinary practice reception
- Have the ability to work under pressure
- Be able to work independently as well as part of a team
Click to view a copy of the full job description (opens new browser tab).
Informal questions regarding this post should be directed to Katie Freeman, email [email protected].
As a valued member of our team you can expect:
- A competitive salary of £27,979 to £32,332 per annum, pro-rata.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
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