Scrum Master CI/CD Platform Services
Division: Group Technology Services (GTS)
Please note that this is a permanent position and we do not offer freelance/contract arrangement for the role.
The GTS CICD Platform Services Squad consists of three teams, based locally and offshore. Your role is to ensure that all Scrum-based activities for the 3 teams are completed in a timely manner. This includes defining, organising and facilitating Scrum ceremonies such as sprint planning, daily scrum/ stand-ups, refinement sessions, sprint reviews and sprint retrospectives. Additionally, you will assist in resource and capacity management activities and occasionally assist as proxy product owner when needed. Affinity and familiarity with software development lifecycle practices and CI/CD is a strong asset.
About the role:
As the Scrum Master (SM), your main task is to remove impediments (when outside of the squad’s span of control). You will also have the overview of the roadmap. You will look at the internal functioning and process of the squad, taking care of the way of working improvements that are reflected in the backlog. You will act as the guardian of the Agile methodology within the squad. You are a servant leader for the squad, not a project manager nor a squad leader.
Responsibilities:
- Guiding and mentoring the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers
- Building a successful team by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
- Ensuring Scrum is understood and the team adheres to Scrum theory, practice and guidelines
- Coaching the Scrum team in self-organization, cross-functional skills, domain knowledge and communicating optimally, both internally and externally working within the Scrum team
- Helping the Product Owner to take up his role and supporting him in managing the squad backlog.
- Working with Scrum team, as well as internal and external partners, to influence and drive decision making and support organizational project or product teams
- Resolving team impediments with other Scrum Masters to increase the efficiency of the application of Scrum in the organization
- Working with Agile coaches and other Scrum Masters to grow within the role
- Contributing to the advancement and improvement of Agile practices within the organization.
- Facilitating and supporting all Scrum events: sprint planning, daily Scrum, sprint review, and sprint retrospective
- Collecting and analysing squad KPIs and key Agile metrics
- Acting as a servant leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
- Protecting the squad from external interferences.
- Ensuring the IT controls self-assessment is done by the squad and that it is kept up to date
- Ensuring that risks and IT controls gaps are documented and agrees on remediation actions, escalating non-compliance and reporting on resolution actions plans to tribe lead(s)/roadmap manager(s).
- Coaching the team towards a customer-centric organization
Required qualifications
- Outstanding communication, facilitation, negotiation, and coaching skills
- Very good promoting skills on Agile values and principles
- Knowledge of an Agile framework or method (i.e. Scrum, Kanban), or understanding of traditional project management principles and practices
- Knowledge to coach and facilitate the team at different levels and events : refinement, story splitting, estimation, velocity, predictability, retrospectives and other Scrum techniques
- Knowledge of tools like Azure DevOps and ServiceNow
- Knowledge of implementing Scrum in infrastructure and/or middleware domains
- Knowledge to continuously improve our processes
- Planning and problem-solving skills with product management and delivery teams
- Bachelor’s degree or equivalent experience and at least 3 years of project infrastructure experience with and Agile delivery model or an equivalent combination of education and work experience
- Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
- The ability to operate in a changing environment and to participate to the change
- Experience in managing and coaching teams (local, virtual and hybrid)
- Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel
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