Digital Document Specialist
The Digital Documentation Services Operations teams at JPMorgan Chase are dedicated to supporting all JPM businesses in managing the client documentation and data life-cycle, from creation to digitization and distribution. Utilizing innovative and secure service solutions, we aim to meet clients’ needs globally. By leveraging the latest technology, our teams deliver industry-leading capabilities, making it easy and convenient for clients to do business with the firm. We also drive growth by enhancing technology-driven customer and client experiences, ensuring an unparalleled user experience.
Job Responsibilities:
- Execute assigned tasks promptly with minimal supervision.
- Ensure all aspects of transaction management for clients are completed on time, resolving exceptions and client inquiries efficiently.
- Establish yourself as a Subject Matter Expert and contribute to the Checker organization.
- Quickly identify errors and provide constructive oral and written feedback to the maker.
- Conduct root cause analysis on errors and develop strategies to improve accuracy.
- Maintain a control mindset, staying alert to issues and risks that could impact processes or the organization.
- Propose and implement process improvements and automation initiatives.
- Manage daily regulatory reporting tasks and remediation activities, as well as process improvement efforts.
- Demonstrate excellent client focus and customer care practices, with a strong sense of ownership and responsibility.
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree required.
- Advanced level of English.
- Thorough understanding of legal language to interpret documents and assess their impact on the firm.
- Excellent analytical skills with strong oral and written communication abilities.
- High attention to detail and ability to perform tasks with a high degree of accuracy.
- Client focus and customer care practices.
- Willingness and flexibility to work during US hours.
Preferred Qualifications, Capabilities, and Skills:
- Experience in middle or back office operations is preferred.
- Strong understanding of the financial services industry, products, and processes is preferred.
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.
Please submit your resume in English.
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