The  Asia Pacific Payment Solution Center handles day to day solution to client inquiries. Join our team to build your career in a culture that values innovation, creativity and excellence.

As a Client Service Specialist IV within the APAC Payment Solution Center team, you will be responsible for providing prompt and value-added services and solution to telephone and email enquiry for JP Morgan’s Payments clients. 

Job responsibilities:

• Handle day-to-day client inquiries and requests relating to their accounts and transactions
• Resolve external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service
• Ensure risk/compliance guidelines are always followed while meeting client needs
• Identify and escalate issues in a timely manner 
• Coordinate/Follow-up with Internal Partners
• Liaise with other functions to ensure clients receive satisfactory resolution in a timely manner 

Required qualifications, capabilities, and skills:

• Excellent oral and written business communication skills, as well as ability to present information clearly and concisely
• Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
• Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
• Ability to balance productivity with high level of accuracy
• Ability to multitask in a fast-paced environment
• Detail-oriented; thorough in their review and able to follow through to resolution
• Ability to work independently and in a team
• Flexibility to support adjustments to work schedule 
• Fluency in Cantonese, with the ability to understand, speak, read, and write

Preferred qualifications, capabilities, and skills:

• Knowledge of J.P.Morgan’s Payment core cash product offering and client portals
• Knowledge on ACH, USD Wires/SWIFT and international payment conventions/practices