Leader, Home Delivery

rrhh - Salt Lake City, UT, United States | 2024-09-18 02:14:36

As a Home Delivery Leader, you will lead RH`s vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH`s people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

 
YOUR RESPONSIBILITIES
  • Live Our Vision, Values and Beliefs every day
  • Assess, coach, train, mentor and develop direct reports to perform at an optimal level
  • Strategically plan, direct and oversee daily workflow and deliverables across all functions
  • Own all facets of P&L management and accountability, including analysis and reporting
  • Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
  • Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
  • Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
  • Address and resolve escalated customer service issues in a timely and thorough manner

 
OUR REQUIREMENTS
  • 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
  • Adept at hiring, training, coaching and executing all facets of employee performance
  • Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
  • Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
  • Relentless passion for providing world-class service within the organization and to our customers
  • Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
  • Ability to visit clients in assigned geographic territory
  • Must pass background, MVR and drug screen

 
OUR PHYSICAL REQUIREMENTS 
  • Ability to lift at least 50lbs

 
WHAT WE OFFER
  • Medical, Vision, and Dental Plans
  • Company-paid Life Insurance and Disability Income Protection Programs
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401(k) Savings Plan
  • Annual Incentive Program 
  • Competitive Paid Time-Off plan
  • Employee Assistance Program
  • Generous discount on our products and at RH restaurants
  • Referral Bonus

 


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