Nemours Children’s Health is seeking an experienced pediatric telephone triage nurse to join the Kids Health On Call program supporting our primary care practices in Delaware and Pennsylvania. This is a fully remote, casual (16 hours per week) position that exclusively works weekend day shift. This position requires one “summer” holiday and one “winter” holiday per year.  

Shifts for the role will include: 
Weekends: 7:00am-330pm or 330pm - 12am Saturday and Sunday 

The Triage Nurse role provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns.  To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary. To ensure continuity of care, communicates the patient’s condition and plan of care to other health team members. 

II.    Essential Functions –  

 Accurately assesses each patient’s condition by actively listening to callers and asking probative questions.  Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.  

Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols. 

Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends. 

Places outbound follow up calls to caregivers as needed. 

Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC. 

Works autonomously while adhering to organizational standards and core values. 

Attends and participates in staff meetings and required departmental meetings. 

Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume. This may include morning, evening, weekend, and midnight shifts. 

Meets unit expectations for call volumes, call duration and customer service expectations. 

Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients. 

III.    Knowledge, Formal Education, and Training 

Upon hire the KHOC nurse must have an active unrestricted license for residential state to start.  An active DE, PA and FL Registered Nurse Licenses must be obtained within 90 days of hire date. The KHOC associate must not work autonomously until all licensure is obtained and verified, but can shadow, and train with a KHOC preceptor, but cannot provide medical advice for states the associates have not obtained licenses for. 

Current plan for obtaining a Bachelor of Science in Nursing degree if not already achieved 

Computer Knowledge and Skills 

Word Processing                                

Databases/Software (cisco)           

Desktop Publishing                            

Spreadsheets                                     

Patient Scheduling                            

EPIC