jpmorgan-chase-%26-co. - Metro Manila, National Capital Region, Philippines | 2024-09-20 12:43:05

Job responsibilities:

• Review Loan documents and process transactions as per SLA
• Perform activities such as review and approval  of ticket requests,  documents, and loan servicing activities based on transaction’s quality scorecard
• Be an SME and understand the upstream and downstream process of supported transactions & lines of businesses supported & ensure Quality Control team is updated with any process updates/changes
• Manage the complex requests with minimum supervision and independently make the decisions related to the process
• Initiate and take a lead in Continuous Improvement Projects
• Perform root cause analysis (RCA) and familiarity with RCA tools to improve quality parameters
• Identifying process gaps/exceptions and recommending possible solutions
• Manage the exceptions and one-off transactions and follow the escalation metrics
• Develop and maintain written procedures and training materials as necessary
• Responsible to manage workflow for the team and ensure all the requests are actioned upon as per the service level agreement
• Prepare KPIs and publish/present the data on a regular basis to Managers/Senior Leaders
• Handles complex documentation under little supervision                       
• Handles escalated inquiries

Required qualifications, skills, and capabilities:

• Bachelor’s degree in Commerce/Accounting preferred
• 5 - 8 years of work experience, preferably in Banking/Mortgage/Financial Analysis/Statement Spreading/Loan Operations 
• Candidate should be open to work in shifts
• Strong verbal & written communication to effectively communicate with various stake-holders and across levels
• Demonstrate creative problem solving and solid judgment/decision making
• Strong client focus and ability to partner with various internal groups and client
• Excellent interpersonal skills to work effectively in team environment
• Excellent comprehension and observation skills
• Attention to detail and problem solving skills     
• Demonstrate the attributes of flexibility and accountability                       
• Exhibit client relationship and time management skills
• High level of proficiency in organizing, priority setting, and issue management
• A strong MS Office, Excel skills and knowledge in MS PowerPoint is a must

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