Sr Manager, CSS Global SaaS & Apps Delivery

oracle - United States | 2024-09-20 08:06:18

The TAM Sr Manager will have leadership and management oversight of the delivery 
teams including TAMs and/or Support Engineers responsible for providing customers 
with the guidance and support needed throughout the full Oracle product life cycle of 
implementation. 
The key focus is to ensure successful and most effective use of Oracle’s 
products and retain existing ARR and expansion. Prior experience to recruit, retain, 
develop, coach and empower to achieve Top Performance. 
Delivery Leader manages multiple Account teams and/or Technical delivery resources to exceed defined customer 
objectives. 
Strong client Executive and LOB communication essential. 
The successful candidate will be familiar with Journey to Cloud and Cloud business transformation 
including Managed Services for Cloud, On-Prem and Hybrid Environments. 
Knowledge of Infrastructure, SaaS and PaaS environment/architectures important for 
success. Experience running and maintaining Operations Services, leading delivery 
teams for positive client business outcomes and operating in a heavily matrix 
organization with strong collaboration and communication skills.
 
Responsible for driving a high degree of satisfaction with Oracle`s products and related 
implementation services and ensuring referencability for continued profitable revenue 
streams over the long term. Emphasis on communication skills, relationship building, 
customer management and critical issue management. It is important to note CSS 
manages customer’s production environments, so a managed services background is 
critical.
As a Sr Manager, this position is accountable for assisting in the creation of strategic 
objectives, operational performance, quality and budgetary objectives set for the entire 
business unit, while assuring the highest level of customer satisfaction. 
Establishes course of action for the Line of Business. Collaborate with senior executives to ensure 
proper utilization, budgetary and performance goals are met, while being accountable 
for overall customer satisfaction and Oracle success. Creates the environment for team 
success today while developing new strategies for future growth. Defines business 
models in a variety of situations and industries that have a transformational impact on 
customers and Oracle. Solves very complex problems which require breakthrough ideas 
and/or unique solutions. Very high complexity with unique solutions required (no 
precedent) with multi-region implications. 
 
#LI-VC7


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