hertz - Oklahoma City, OK, United States | 2024-09-19 00:36:47

A Day in the Life:

The Vehicle Control Clerk (VCC) handles inbound and outbound calls for rentals with overdue rental contracts.

The starting pay for this role is $16.00 per hour.

What You’ll Do:

• Professionally engage with customers via phone on inbound and outbound calls and email.
• Document all calls and contract notes within appropriate systems.
• Communicate with customers and other partners using a shared department inbox.
• Manage rental agreements as appropriate including:
  • Processing rental extensions per customer request
  • Contacting locations to close requests
  • Closing rental agreements when all return information is complete
• Other responsibilities and projects as assigned.

What We’re Looking For:

• Experience in customer service or call center environment
• Moderate efficiency in MS Office, including Excel, Word, and Outlook
• Ability to learns and achieve proficiency in new software applications
• Excellent verbal and written communication skills  
• Strong customer service skills with the ability to de-escalate sensitive situations
• Strong organization and analytical skills
• Ability to work independently
• Bilingual is a plus

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental  
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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