Team Manager - International
Rate of pay: £14.27 - £15.13 per hour (dependent on experience)
Shift: Tuesday 6am to 12pm, Wednesday to Friday 6am to 1pm & Saturday 7am to 4.30pm (36 hours per week)
Location: Radar Road, Leicester
Contract: Permanent
Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, Manchester, Poland, and Pune.
Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support, contributing significantly to our continuous growth journey within our International teams.
What you’ll be doing:
On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.
You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You’ll inspire outstanding operational performance by providing clear direction and guidance.
As a Team Manager, you`ll be thinking on your feet and using your initiative to make decisions.
Committed to your team`s growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.
What we’re looking for:
We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.
You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels and be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.
What`s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application.
Your manager or their buddy in their absence will need to complete a Line Manager Assessment (non manager candidates) OR Manager Assessment (for current managers) before the closing date. Please inform them you are applying in advance.
3 and 4 Star Performers will be given priority when applying for new positions/shifts. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.
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