Job responsibilities

• Anticipates the needs and potential dependencies of the immediate team
• Works with other teams to deliver projects in line with business requirements
• Provides immediate team with tasks, guidance, and expectations
• Identifies and escalates issues to execute according to compliance standards, risk and security, and service-level agreements
• Oversees work within an area of expertise within the infrastructure engineering discipline
• Applies relevant technical expertise, leadership, and business knowledge to projects of moderate scope
• Adds to the team’s culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation  

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Current knowledge of telephony PBX environments, dial plan schemes, trucking, reporting of usage and capacity metrics. 
• Hands-on experience in application architecture and design patterns (hands on experience with Sonus/Ribbon SBC / Kandy Link, CUCM, KANDY, etc.)
• Industry experience in Information Technology with a specific emphasis on SIP Networks and interoperability with blended technologies, including integration into desktop solutions.
• Adept knowledge in VoIP transport, such as H.323, SIP, call admission and control mechanisms, integration of cross platform technologies, centralization of call processing and network policy enforcement
• Working experience with protocols such SIP, H.26x, WebRTC, SIPRec, Networking Routing Protocols, Linux, etc.
• Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Java, PERL, Python)
• Working knowledge on Monitoring Tools such as Splunk, netcool, sevone, nectar, empirix.
• Basic to intermediate knowledge on ITIL, DevOps and Site Reliability Engineering methods and/or hands on experience.
• Experience in a large global enterprise using Agile methodology in a DevOps environment supporting telephony technology on virtual and cloud server platforms. Experience leading infrastructure engineering projects and team members
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments