Senior Manager – Operations - Contract Logistics – Oceania – APAC
*The job title in this advertisement is tailored for marketing purposes and may differ from the internal title used within our organization*
We are seeking an exceptionally dynamic and experienced Senior Manager - Operations for our Contract Logistics division. The primary focus of this role is to expand our Contract Logistics presence throughout the Oceania region.
As the Senior Manager - Operations, you will be responsible for overseeing contract management and customer operations. Your main objective will be to develop a well-structured organization that excels in delivering high-quality services and meeting customer expectations through operational excellence. You will drive both new business wins and implementation efforts, as well as foster organic growth. Additionally, you will play a key role in building and nurturing strong customer relationships, collaborating closely with the commercial teams to identify and capitalize on shared opportunities. Leading and managing operations teams will be a critical part of your role, ensuring efficient resource planning and performance management. Furthermore, you will prioritize a "Safety First" culture, with a focus on occupational health, environmental sustainability, and quality standards.
Key Accountabilities
Customer & Stakeholder Relations
- Builds and sustains partnerships and collaborations with both internal teams and customers, conducts consistent performance discussions with customers to ensure transparency and foster strong relationships.
- Promotes innovative and digital solutions to enhance operational efficiencies and productivities, maximizing value delivery, collaborates closely with customers and immediate superior in budget formulation and financial monitoring.
- Oversees effective contract administration and regularly reviews service scopes, takes the leading role in new operational deployments, utilizing experience and expertise to minimize risks.
- Proactively spots areas for service improvement for customers, designs and executes initiatives and processes within purview, seizes the initiative to identify new business opportunities to facilitate growth.
People Management & Leadership
- Works closely with the HR Department in the recruitment and selection procedures for key roles within the Business Unit. Establishes and monitors performance targets and goals and assesses performance in relation to those.
- Fosters a culture of performance management among direct reports to encourage continuous improvement recognizes training and development requirements and actively works with individuals to promote their career growth and personal development.
- Effectively addresses any underperformance, strictly following the DP World standard processes and maintains a proactive focus on succession planning to fulfill business requirements.
P&L Financial Management
- Coordinates closely with customers and direct supervisor in formulating budget and tracking financial progress, ensures efficient contract supervision, and frequently evaluates the range of services.
- Takes a leading role in all new operational deployments, capitalizing on experience and knowledge to reduce risks and minimize disruption.
- Proactively identify areas of service improvement for customers and devise initiatives and procedures within purview. Initiates the identification of new business prospects to sustain growth.
Qualifications, Skills and Experience
- A bachelor`s degree in business administration, supply chain management, logistics, or a related field. An MBA or other relevant postgraduate degree can be an added advantage.
- Minimum 10 years in Contract Logistics Management, Supply Chain, or a related field, with a proven track record in managing large, diverse teams and handling complex logistics operations.
- Deep understanding of contract logistics, supply chain management, warehousing and distribution, and transportation management.
- Familiarity with the Contract Logistics sector in Oceania and knowledge of local regulations and market dynamics is essential.
- Demonstrated proven ability to lead and motivate a team, manage conflicts, and make strategic decisions.
- Excellent written and verbal communication skills in English, with the ability to liaise with different stakeholders, including customers, staff, and senior management.
- Strong problem-solving abilities and analytical skills to manage operational issues, logistical challenges, and business strategy.
- Strong project management skills including planning, execution, and monitoring of operations.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 17 locations.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What`s more, we`re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT`S POSSIBLE FOR EVERYONE
#LI-PH1
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