oracle - United States | 2024-09-25 04:08:55

Other responsibilities include but are not limited to:

• Lead Tier 3 technical support associates, including hiring, onboarding, training, and supervising staff
• Lead vendor and engineering relationships
• Lead departmental relationships throughout the support organization regarding current as well as upcoming priorities
• Assist and run inter-team relationships throughout the support environment.
• Engage actively with subject matter experts and clients to address high-priority and escalated issues
• Responsible for a backlog of service requests across one or multiple teams and respond promptly to reduce backlogs as needed
• Develop and maintain IT policies and procedures
• Ensure compliance with HIPAA regulations and other relevant laws and regulations
• Provide regular reports to senior leadership on the performance of the support teams as well as updates/resolutions to critical system interruptions as needed.

Career Level - M2

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