Loan Servicing Specialist
The Loan Servicing - specialist is responsible for booking, funding and closing new loans for global private banking, Middle Market, Commercial Bank and Business Banking clients. Key loan systems used include Loan IQ, ACBS, VLS.
Job Summary
As a Loan Servicing specialist within our dynamic team, you will be responsible for booking, funding, and closing new loans for various clients. This role provides an opportunity to work with key loan systems and process loan transactions, offering a challenging and rewarding environment. We value strong communication skills, attention to detail, and the ability to work under pressure. Join us in delivering exceptional customer service and making a significant impact in our company.
Job Responsibilities
- Booking new loans and completing transactions on existing loans
- Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems.
- Completing transactions and transferring funds to internal general ledger or DDA accounts
- Process transactions for customer relationships using the ACBS, Loan IQ, Servicing Express, VLS loan systems, Track Incoming Customer’s Requests
- Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.) Miscellaneous debits and credits as they relate to loan funding.
- Research detailed requests from our line of business partners related to processed transactions.
- Resolves transaction exceptions or rejects, Participating in project and working groups as required
- Responsible for meeting service level expectations in addition to team individual productivity and quality goals, Other duties as assigned
Required Qualifications, skills and capabilities
- Bachelor’s degree with 1-3 years of loan servicing and customer service experience or equivalent is required
- Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
- Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
- Demonstrated focus on ownership, follow-up, and relationship management.
- Ability to multitask
- Excellent prioritization and time management skills
- Attention to detail
- Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.)
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