• Provides a wide range of technical assistance to users of IT systems
• May be responsible for the satisfactory performance of a sub-set of IT-systems
• Designs solutions within a well-defined scope using various supplier products, to support the company’s needs
• Provide system expertise in a specific technology, contributing to projects and operational tasks
• Expert in a technology, provide 2nd and 3rd level support on specific products
• Look for efficient support and maintenance of technology and involved in standard projects. Typically has IT operational experience, covering office or IT applications, middlewares, operating systems, and network technology
   

Responsibilities:

• Maintain and supervise the infrastructure components 
• Incident, request and problem management (3rd line support) 
• Provide application support for our internal client base 
• Deploy applications, debug and tackle related problems on XenApp and XenDesktop 
• Manage patching for applications and operating systems on these platforms 
• Design complex solutions and build standard operating procedures 
• Identify areas for improvement 
• Assist in team projects 

Requirements:

• Minimum 5 years of experience in supporting a Windows multi-user environment, including application delivery 
• Proven design, administrator and 3rd level support experience in a Citrix environment (VirtualApps 1912; VirtualApps 2203; DAAS, StoreFront; Ivanti; FSLogix, Server 2019) 
• Strong PowerShell scripting skills 
• SCCM experience including baseline management and custom reporting 
• Operational knowledge of App-V, MSI and other packaging/scripting technologies 
• Operational knowledge on Netscaler ADC 
• Experienced with Microsoft 365 Suite
• Good knowledge of IT Security Principals and IT Service Management 
• Excellent problem-solving skills and ability to do in-depth troubleshooting and root cause analysis 
• Sufficient knowledge of the common office applications to be able to deliver application support to end-users 
• Driven by desire for simplification and automation 
• Customer focused approach with high communication skills both written and verbally 
  Proactive and transparent communication 
• Strong belief that being part of a team is a strength 
• Fluent in French/English or Dutch/English or Polish/English

#LI-DL1 

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system!

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working!

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.