Vice President Experience Design
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Small Business Deposits, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Small Business Deposits provides the trusted foundation for small business owners to store, protect, and move their hard-earned money. Our cross-disciplinary team looks across touchpoints to design human-centered experiences for small business customers and the frontline employees who serve them. This is a hands-on role, responsible for the creation of new experience strategy at the intersection of user needs and business goals.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
- Create service blueprints, experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of `north star` representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Self-directed, ownership mindset in both planning and structuring work and executing at expected levels of quality.
- Excellent communication skills; comfortable and confident presenting work to design leaders and cross-functional partners
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
- Comfort with ambiguity and demonstrated ability to shape and define projects
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