Role 

As a Collateral Account Manager you are the owner of the Operational Collateral Relationship with a key client or a portfolio of clients and will the main point of contact.  

You will be accountable for: 

Building and maintaining the operational relationship         

Understanding the business profile and needs of your client portfolio and representing them internally 

Awareness, monitoring and proactive follow-up of your client activity across different collateral products 

Ensuring client satisfaction by providing added value services to your client 

Supporting your client with specific portfolio analysis in order to optimize collateral allocation 

Acting as external and internal facilitator for any ad hoc escalations 

Keeping your relationships aware of all new services and changes that impact their activity with Euroclear Bank 

Working together with Commercial Relationship Managers on issues related to clients or with Product Sales Specialists in Commercial Division 

Qualifications 

Technical skills 

3/5 years of experience in Euroclear Bank, knowledge of settlement, or corporate actions, or new issues is an asset.  

Understanding of financial markets and knowledge of securities 

Experience in Collateral Management and/or Client Services is a plus 

Excellent command of spoken and written English  

Soft skills  

Strong proven relationship management skills 

Right attitude and character to interact with customers 

Strong client focus and can-do attitude 

Excellent communication, presentation and negotiation skills  

Ability to build long-term effective professional relationships with customers 

Ability to prioritize and multi task 

Ability to work with short deadlines 

Genuine team player 

Ability to work in a fast paced environment and adapt to change 

Punctual and flexible (working schedules from 9.am to 19.00) 

High level of resistance to stress 

We offer a challenging client facing role in the fast changing environment of collateral management. We invest in our people to promote their development and provide career growth opportunities within our department. Our internal training path covers all of the Euroclear Collateral Products and we provide opportunities to attend external industry courses to train our people on the role of collateral management in the international financial markets.