jpmorgan-chase-%26-co. - Mumbai, Maharashtra, India | 2024-10-01 10:30:12

The CIB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are: 

• Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy. 

• Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.

• Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors

• Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation. 

• A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination. 

Job responsibilities for this role:

Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.

• Timely management of Travel & Entertainment expense claims for Corporate & Investment bank employees through the firms expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures. 
• Identifying and highlighting unusual, questionable transactions via the right channels to strengthen the control framework and ensure policy compliance.
• Escalation Management – ensuring timely resolution of issues and risks, and maintaining open lines of communication with all stakeholders.
• Be proactive in taking on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives.
• Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization.
• Participate in projects and initiatives as needed, contributing to the overall success of the business.
• Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth.

Required qualifications, capabilities, and skills:

This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
• Ability to review data efficiently in compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework.
• Technical Proficiency across MS Office with advanced excel / data management
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Self-starter, work independently whilst also operating effectively in a team based environment.
• Capable of multi-tasking and managing a demanding workload.
• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (or equivalent experience) 
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. 

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location:              L&T Business Park, Mumbai

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