Managing Director, Head of Human Resources, Enterprise Technology
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people, and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong, and can make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
Technology is at the heart of everything we do to enable our customers, clients, communities and employees. We aim to deliver market-leading technology capabilities in a secure, stable, and scalable way. Our technologists span all lines of business and enablement functions in more than 60 countries. Functions are aligned to Firmwide Platforms and Products, Firmwide Technology Functions and specific lines of business and regions. We invest $17B a year in Technology at JPMC and have a dedicated team of 65,000 technologists around the world who build great products for our customers, run platforms with excellence, drive innovation and protect the company – just to name a few.
The Head of Human Resources for Enterprise Technology at J.P. Morgan Chase & Co. (JPMC) is a critical role that partners with Global Technology senior leadership to deliver human capital strategies across our Global Technology organization. This role is responsible for providing strategic and day-to-day HR leadership to 7 CIOs across Global Technology and serve as the head of HR for Enterprise Technology, a workforce of 25k employees. This role will actively consult and provide workforce, talent and organizational solutions to business leaders and help co-create and drive progressive solutions based on understanding of relevant business operations and strategies. This role also works closely with the Head of HR for Global Technology to work across all lines of business to deliver our talent strategies and to drive Global Technology wide people initiatives. The role demands a strategic mindset, exceptional leadership skills, and a deep understanding of the technology sector and its talent-adjacent priorities.
Role Objectives & Responsibilities
- Strategic leader– work with senior leaders and Technology leadership teams to create the workforce of the future by understanding the business deeply and leveraging our HR products to drive business outcomes; support the design and implementation of HR Products and deliver the end-to-end talent strategy for the function; including AI and digitally enabled HR.
- Trusted advisor – demonstrate consulting agility and act trusted advisor to senior stakeholders and employees on issues of all kinds, including how to drive transformation, redesigning work, automation, and digital strategies; coach senior leaders and get involved in complex people matters.
- Innovation & Emerging Technologies – stay abreast of industry trends, emerging technologies, and best practices to drive HR innovation within the organization. Evaluate and implement people-solutions to optimize business processes and drive competitive advantage.
- People Plan - Collaborate with business leaders to identify people strategies and leverage workforce planning, up skilling and new skilling, talent and diversity strategies, leadership development, performance management, change management and compensation.
- Exceptional stakeholder manager – strong executive composure, relationship management and communication skills with the ability to work with all leaders across the organization.
- Employee Experience orchestration – partner with talent leaders to provide strategic direction and support delivering Employee Experience products and service.
- Data fluency – Interpret metrics to drive outcomes and ensure leadership performance. Translate data and insights into action and lead implementation of organizational solutions.
- Communication and Engagement – Act as a listening post to advise business leaders and provide feedback into HR Products.
Required qualifications, capabilities, and skills.
- 15+ years of Human Resource or transformational people leadership experience in a technology organization of scale.
- Knowledge of full range of people practices and how to apply them to an organization that is shifting to a customer focused operating model: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development.
- Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause.
- Exceptional analytical, quantitative, and technical skills that enable individual to leverage data to create Human Resource strategies that support and launch business results.
- Ability to operate at scale, navigate a globally matrixed organization, and partner on issues across HR and the business.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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