Operations Manager - Infrastructure & Cloud Services
At NEXT, not only are we one of the UK’s largest fashion retailers, but we’re also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
Infrastructure & Cloud Services are at the forefront of everything from Cloud to Networking, Data Centres to virtual servers/servers (Windows and Linux) as well as desktops, Licensing and mobile phones! Every piece of infrastructure at Head office, in the stores, the warehouses, for the website or the contact centre are supported by this area. Central services such as Microsoft Azure, GSuite and GCP, file services, Citrix, Active Directory (and much more) are all provided and supported by this area.
About the role
The Operations Manager – Infrastructure and Cloud Services is a senior management role dedicated to ensuring the seamless operation, scalability, and continuous improvement of infrastructure and cloud services provided by Next Technology Sri Lanka. Reporting to the Country Manager, with a dotted line to Domain Managers within the Infrastructure vertical, this role oversees critical teams, including IT Service Management, DevOps, Observability and Monitoring, and Cloud Services.
This role operates in a fast-paced and ever-evolving technical environment, requiring adaptability and the ability to manage multiple priorities simultaneously. The position also involves working closely with cross-functional teams, including managing remote or distributed teams when needed.
Day-to-day, your responsibilities will include (but is not limited to):
- Oversee the operational efficiency of all infrastructure and cloud teams, including IT Service Management, DevOps, Observability and Monitoring, and Cloud Services
- Develop and implement long-term strategies to enhance the scalability, efficiency, and reliability of infrastructure and cloud services
- Establish clear goals and KPIs for teams, regularly reviewing performance and identifying areas for improvement
- Build a high-performing, motivated, and collaborative team culture that promotes innovation and accountability
- Spearhead initiatives to optimise service delivery through AI and automation across all operations and services delivered from Next Technology Sri Lanka
- Act as the primary liaison between Sri Lanka-based teams and global stakeholders, ensuring alignment on goals, priorities, and strategies
- Deliver actionable insights to senior leadership through regular reports and presentations
- Ensure all infrastructure and cloud activities meet regulatory and organisational compliance standards
- Identify and mitigate operational risks to maintain service integrity and reliability
About you
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or a relevant Master’s degree
- Industry certifications (e.g., ITIL, PMP, Azure Certified Solutions Architect) are advantageous
- Extensive experience in IT infrastructure and cloud services management, with a track record of leadership roles
- Proven experience in managing diverse teams and operational areas, including DevOps, IT Service Management, and cloud environments
- Strong expertise in implementing operational improvements using AI and automation technologies
- Technical Expertise: Deep understanding of cloud platforms (preferably Azure), infrastructure technologies, DevOps methodologies, AI/ML, Automation, IT service management, and monitoring tools
- Ability to work independently and collaborate effectively in a globally distributed team
- Availability during Sri Lankan business hours. Willingness to work during UK business hours when needed
In addition, we’re looking for you to be:
- Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members
- Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team
We’re always happy to have candid chats about what you need, and where you need to be in order to be at your best. So, flexible working is fine by us.
So if you’ve got solid credentials gained in a technical environment, great team management skills, and experience handling stakeholder needs, requests and relationships, this is the place for you – and your career.
About us
Welcome to NEXT Technology, the IT hub of NEXT, UK’s leading fashion and retailer.
Operating from the vibrant heart of Sri Lanka, we are a dynamic and forward-thinking team that provides cutting-edge IT services designed to power NEXT’s global operations. With over 500 stores and NEXT Online serving customers across 70+ countries, our work supports a truly international retail giant.
At NEXT Technology, you’ll work on exciting, impactful projects that drive exceptional customer experiences, streamline product deliveries, and enhance the in-house systems that keep NEXT at the forefront of retail. Our talented team in Sri Lanka are central to major projects, such as overhauling the financial systems that make NEXT one of the UK’s most lucrative retailers.
By joining us, you’ll be part of a highly skilled, innovative team that thrives on challenges and is committed to delivering excellence. You will collaborate closely with NEXT on ambitious projects that push boundaries, all while enjoying a workplace that values growth, creativity, and collaboration.
Start your journey with NEXT Technology today, and help shape the future of global retail.
The benefits
At NEXT Technology, we believe in taking care of our people, which is why we offer a range of benefits designed to support your well-being and professional growth from the very start of your journey with us.
- Comprehensive Medical Insurance: Your health matters to us. That’s why all employees receive excellent medical insurance coverage from day one, ensuring you and your family are well looked after.
- Exclusive NEXT Online Shopping Allowance: Enjoy an annual allowance to shop for your favourite fashion and lifestyle items from NEXT Online, with access to a wide range of products available globally.
- Employee Assistance Program: We care about your well-being both inside and outside of work. Our Employee Assistance Program provides confidential support for personal or professional challenges, helping you maintain a healthy work-life balance.
- Training and Development: Your growth is our priority. At NEXT Technology, you’ll have access to a variety of Training and Development programs to sharpen your skills, advance your career and stay ahead in the ever-evolving world of IT.
These are just a few of the benefits you’ll enjoy when you become a part of our innovative, supportive team at NEXT Technology!
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