Senior ServiceNow Developer (ITSM)
While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
About the Team
Computer Services are the backbone of support for ALL colleagues across NEXT underpinning both the business and NEXT Technology. They consist of the 1st line central support teams, Data Access, Service Management, alongside looking after our Centrally managed environments - the lot! They also look after some of the lesser known areas of NEXT Technology such as essential communications, managed print and reprographics
About the role
Reporting to the ServiceNow Team Leader, and working alongside the Technical Specialist, this role is responsible for delivery and rollout of new functionality across the Core ServiceNOW platform.
Responsibilities:
- Scope, implement and test projects, including the necessary communication and creation of documentation.
- Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions.
- Perform regression testing and applying fixes to the system for upgrades/patches.
- Provide technical advice to junior members of the ServiceNow Development team.
- Perform technical reviews for junior team members.
- Drive adoption of best practices and test management, utilising Automated Test Framework (ATF)
- Design and implement automation using integrations and other platform products
Criteria:
- Demonstrable experience in developing the ServiceNow platform
- Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU
- Experience with developing/customising Workspaces
- Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes)
- Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML
- Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap)
- System integration experience using inbound and outbound web services (REST, SOAP)
- Effective communicator at all levels of the business
- Proven capabilities in managing enterprise level platforms
- Ability to work to tight deadlines and under pressure
- Knowledge of Agile and Scrum methodologies is advantageous
- ServiceNow - Certified System Administrator (Desirable)
- Demonstrated experience with mentoring junior team members
About us
Welcome to NEXT Technology, the IT hub of NEXT, UK’s leading fashion and retailer.
Operating from the vibrant heart of Sri Lanka, we are a dynamic and forward-thinking team that provides cutting-edge IT services designed to power NEXT’s global operations. With over 500 stores and NEXT Online serving customers across 70+ countries, our work supports a truly international retail giant.
At NEXT Technology, you’ll work on exciting, impactful projects that drive exceptional customer experiences, streamline product deliveries, and enhance the in-house systems that keep NEXT at the forefront of retail. Our talented team in Sri Lanka are central to major projects, such as overhauling the financial systems that make NEXT one of the UK’s most lucrative retailers.
By joining us, you’ll be part of a highly skilled, innovative team that thrives on challenges and is committed to delivering excellence. You will collaborate closely with NEXT on ambitious projects that push boundaries, all while enjoying a workplace that values growth, creativity, and collaboration.
Start your journey with NEXT Technology today, and help shape the future of global retail.
The benefits
At NEXT Technology, we believe in taking care of our people, which is why we offer a range of benefits designed to support your well-being and professional growth from the very start of your journey with us.
- Comprehensive Medical Insurance: Your health matters to us. That’s why all employees receive excellent medical insurance coverage from day one, ensuring you and your family are well looked after.
- Exclusive NEXT Online Shopping Allowance: Enjoy an annual allowance to shop for your favourite fashion and lifestyle items from NEXT Online, with access to a wide range of products available globally.
- Employee Assistance Program: We care about your well-being both inside and outside of work. Our Employee Assistance Program provides confidential support for personal or professional challenges, helping you maintain a healthy work-life balance.
- Training and Development: Your growth is our priority. At NEXT Technology, you’ll have access to a variety of Training and Development programs to sharpen your skills, advance your career and stay ahead in the ever-evolving world of IT.
These are just a few of the benefits you’ll enjoy when you become a part of our innovative, supportive team at NEXT Technology!
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