Senior Service Applications Engineer
As the Senior Application Support Engineer you will be responsible for supporting our customer base by delivering upgrades, improvements and other services related to their DeltaV DCS/SIS which ensure the operational and maintenance needs of our customers are met or exceeded. We look forward to seeing your application!
In This Role, Your Responsibilities Will Be:
- Product Knowledge – have an excellent solid understanding of DeltaV DCS including configuration/graphics and setup, the Windows platform on which it is deployed and its associated PlantWeb technologies such as Backup and Recovery, Automated Patch Management, etc.
- Project Execution – be responsible for managing and delivering solutions for our customers, including requirements, quotation, engineering, commissioning and ongoing site support
- Customer Support – assist customers in the resolution of Emerson product service and application issues, where vital initiate and coordinate support from the Emerson Global Support Centre
- Sales Support – assist in the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service
- Proactively identify Service/Product opportunities and assist in their pursuit
- Assist in preparation of support literature for Sales opportunities
- Field Service – assist with LTSA contract activities (Maintenance, DVSAS, health checks, etc.).
For This Role, You Will Need:
- Knowledge of products within the DeltaV portfolio, or equivalents in another DCS.
- Experience in DeltaV configuration and graphic modifications
- Experience with protocol interfaces i.e. OPC, Modbus, Profibus
- Proven experience with DeltaV upgrades
- Experience of working on site
Preferred Skills that Set You Apart:
- HNC/Degree in Engineering discipline or equivalent preferred
- Windows OS and networking knowledge, with Virtualisation being an advantage
- Experience in authoring and reviewing project documentation
- Ability to mentor junior members of the team
Who you are:
You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems, with a willingness to continuously learn and adapt. By joining Emerson as our Senior Application Support Engineer you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process. Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products, and applications.
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees` personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
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